Refund Policy


Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Subscriptions can be modified or cancelled at any time, unless otherwise stated in the case of discounted offers, however, there are no returns for boxes that have already been shipped out. Damaged/defective items included in a shipment will be replaced if the inventory is available, and if not, a refund will be issued to cover the value of the damaged/defective item(s).

Refunds (if applicable)

Refunds will only be issued for boxes that have been paid for but not shipped.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at hi@blacksoap.club.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hi@blacksoap.club and we will provide a return address.